If your operators can't access your controller in-world, try these steps:

  • Make sure you reset your controller in-world after adding a new operator by touching it and selecting the Reset button from the dialog menu.
  • Check for spelling errors in the operator's avatar name and make sure the case is correct. If you copy/pasted their name, make sure there are no extra characters before or after the name. Try removing and adding them again.

  • Make sure you are not entering their display name, but their "legacy" avatar name. For older avatars with first and last name, you would enter "John Smith" for example. For newer avatars without last names, you would enter "john Resident" for example (note the Resident last name).